Replacement Specialist Full Time

Avis Budget Group operates a network of 350 rental stations and 4 regional headquarters in the Central Region (Germany, Poland, Austria, Switzerland, Czech Republic)). Infrastructure and end user support at these sites is provided by a number of onshore and offshore partners who are managed by a central ABG IT team.

Replacement Specialist

Key Tasks:

Phone answering – to take orders from German speaking assistance companies who are based in Germany/Austria/Switzerland
Verification of feasibility by contacting the Avis rental stations, execute the reservation in Avis internal systems and confirm the reservation/reservation number to the international assistance companies. In case of non-feasibility, feedback needs to be delivered to the international assistance companies within the agreed service levels and market standards
Order acceptance via phone from insurance companies, assistance/leasing companies and from damage network service providers. Followed by coordination with customers, car workshop & rental station. (e.g. clarify position of the rental vehicle, etc.)
Order acceptance via E-Mail/Online systems from insurance companies, assistance/leasing companies and from damage network service providers. Followed by coordination with customers, car workshop & rental station. (e.g. clarify position of the rental vehicle, etc.)
If necessary, repeated contact with the injured party to determine their mobility needs
Implementation of orders for all rental car areas of the replacement business, i.e. pre-runner, accident replacement car, inspection replacement
Correct and individual implementation of all agreed procedures with the customer (assistance, insurance, leasing).
Localization of the usable stations using Google Maps or similar
Consider the current Avis rental procedure in the respective rental country such as: minimum age, means of identification, etc.
Registration of orders in the respective handling tools
Requirements:

Min. high school education (University or College degree are an advantage)
Fluent in the languages of the partner country – German C2
At least conversation-level knowledge of English – B1
User-level knowledge of MS Office (Word, Excel, Outlook)
Customer focused mind-set
6 -24 months relevant experience
Starters with equivalent language skills in German are welcome as well
Highly developed written and verbal communication skills in German language
Ready to work in a 24 hours/365 day operation team

Warszawa

Poland